Our 30-day promise
You can return most physical items within 30 days of delivery as long as they're unused, in their original condition and packaging, and complete with all parts and accessories.
Changing or cancelling an order
Reach us as soon as possible at hello@shoptodayvalue.com or +1 732-574-3400. If your order hasn't shipped yet, we'll cancel it and refund you in full.
Items we can't take back
- eGift cards and software codes once delivered.
- Opened supplements, patches, personal care products, and pet food or pet supplements.
- Items that are used, damaged or missing parts.
- Products marked as final sale.
Damaged, defective or incorrect items
Tell us within 7 days of delivery and include your order number and a photo. We'll send a replacement or give you a full refund, return shipping included.
Starting a return
- Email hello@shoptodayvalue.com with your order number and the item(s) you'd like to return.
- Within one business day we'll send a return authorization and shipping instructions.
- Pack everything securely and send it with a tracked service.
Please don't ship anything back before you receive authorization. Unless the return results from our mistake, you pay for return shipping, and the original shipping charge is not refunded.
Refund timing
We'll email you once your return arrives and has been checked. Approved refunds are issued to your original payment method within 5–10 business days; your bank may need extra time to show the credit.
Exchanges
We don't swap items directly. Return the original for a refund and place a new order for the item you want.
Gifts
If a gift was shipped straight to you, the refund is issued as store credit. All other refunds go to the person who paid.
Contact
Have a question about this policy? The Shop Today Value team is happy to help:
Phone: +1 732-574-3400
Email: hello@shoptodayvalue.com
Our mailing address and support hours are listed on the Contact page.